This information is provided so customers know what they should expect.
Orders
All orders will be despatched in a timely manner. Where items are in stock, we would expect to despatch same day or the following day. When items are not in stock, we will contact you with an expected despatch date.
Shipping surcharge
Our 1200x600mm panels (or anything over 1100mmm) attract a shipping surcharge
Panels
All panels are cut on a saw (not laser cut) so the edges will not be smooth. All sizes quoted are nominal and may be up to 2mm short on each edge. If you require a specific size/full sheet, then please advise us.
Wood grain
Please advise if you require the grain in a particular direction.
Laser-friendly materials
Our products are selected for their compatibility with lasers but laser cutting will emit particulate and fumes. It is the customer’s responsibility to ensure adequate fume extraction equipment is in place to protect them and those around them.
Diode lasers
Our products are selected for their compatibility with CO2 lasers. Customers should be aware that diode lasers operate at different wave-lengths from CO2 lasers and some products are unsuitable to be processed on them. Light-coloured or clear products are prone to difficulties. We suggest you purchase a small piece to test before buying larger quantities.
Flat sheets
We endeavour to supply flat sheets but unavoidable warping can occur especially on thin plywood. Customers are advised to allow sufficient time for wood to acclimatise to its new environment before processing.
Samples
Samples are provided free of charge. Customers are restricted to 1 piece size 100x100mm of up to 5 products. Sorry for the restrictions but many people abuse this service.
Invoicing
VAT invoices are emailed within a couple of days following despatch. This is an automated service so there is no need to request it.
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