Service & Support

Service
Our emphasis has always been on providing excellent training and first class after-sales service. See the testimonials on our website. They give you an example of what you can expect.

We currently support over 750 systems in Industry, Education and Government nationwide.

We are the only UK distributor qualified to install and train customers on the full range of Universal machines. Other distributors will have to use ULS staff to install them with all the additional costs this entails.

Parts
Most companies offering Universal systems support carry minimal or no stock parts. We know this because we’ve often supplied belts, bearings and lenses which should be in any respectable technician’s tool box. Also, if the distributor does not carry sufficient parts, you will likely have to pay international shipping costs to get them to the UK.

At any one time, Hobarts will stock £50,000 worth of spare parts including CPUs and laser cartridges. If any of our customers experience a fault, they know we will respond faster than anyone.

Technicians
Our technicians are simply the best trained in the business. We have regular training sessions to keep them abreast of the latest machines and these courses will take place at either at Hobarts head office or at Universal’s facilities in Austria or the US.

DBS Checks
Our technicians all undergo DBS checks. It’s not that, for one minute, we doubt the integrity of our staff, but it has a practical benefit for our customers. It means that our technicians can carry out services in educational environments without being chaperoned by a member of staff, allowing teachers to continue teaching.

This is an example of the lengths we are prepared go to to make life a little easier for our customers.

LEV testing
We can provide technicians to visit and carry out tests to ensure your extraction system is working. This is a legal requirement and needs to be carried out at least every 14 months.

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