Adam was really fantastic, he ran through everything with me and explained how to clean and maintain the machine. He also showed me all of the software side of things too. Adam stayed longer than he thought he would and didn't stop trying until he was happy with the changes he had made.
Thankyou very much for your extremely prompt reply with the Service Report, for our 'Universal Laser', and for the dedicated work you did towards the optimum running of our laser on Tuesday 21-11-2023. I will read through for advisories etc.
Very much appreciated. Thankyou for your input in how to officially clean the Laser Lens etc.
Steve was great, very knowledgeable and friendly.
Thanks for the annual support of our laser cutters. Again you have delivered an outstanding service, that is comprehensive and thorough. Your Engineer Adam, is very professional, taking time to explain the processes and any issues we need to be aware of. The machines are spotlessly clean and work as new after service. 5 Stars !
Steve was polite and warm from the off. He was aware as a school how we work and asked when he needed to walk back through school, so he was not alone as a visitor. He was very thorough with both machines and was very happy to explain and answer any of my many questions. It was a pleasure to be able to chat to Steve and look forward to seeing him again.
As a new laser cutting facility in the Engineering Department at KCL, we majorly use our machines for facilitating student projects and for various research needs. During term times, the CAM lab can become really busy and the machines can be used for hours, which is why it is vital to have good-quality service and ensure safety for staff and students. And I am very pleased with the quality of customer and technical support I get from everyone I know at Hobarts. The PPM visits are always smooth and service technicians (Michael, Adam) are so helpful and knowledgeable. It is always a pleasure to communicate with the company office and get timely responses and technical support.
Adam was very professional and knowledgeable and spent the time explaining to us how to keep the laser printer in good condition. Very happy with service provided, thank you.
I would like to express my sincere thanks to all at Hobarts for the excellent service and advice we have received over the years, with special thanks to Michael for his advice, patience and understanding. A first class ambassador for the company. Keep up the good work !
As on previous visits, It’s clear that Michael is extremely knowledgeable and enjoys what he does, this comes across in his meticulous approach.
He had a chap (Steve) shadowing him and they both did a tremendous job of re-aligning the laser and replacing a few small parts together with the service.
Unfortunately this approach to machine servicing isn’t seen that often from my experience.
Adam was brilliant, very thorough and helpful.
I just wanted to give Adam some recognition for his excellent service today. If I’m honest, I wasn’t looking forward to the visit this morning as I’m very conscious of the fact that I have very little knowledge when it comes to the laser cutter. Adam was absolutely brilliant and very patient with me. He is extremely knowledgeable with what he does and made me feel much more confident with using/maintaining the machine.
Michael presented himself well, He offered a polite, professional and efficient service. He was accommodating to Instro employees on site, who had approached him with additional questions regarding our machine, and his knowledge around the product was to the highest of levels.
I Would just like to say, what a great service you guys supply, im a new company start-up and been looking all over the internet to find a supplier for all my sheet materials and you so far are the best all round. All of your products are reasonably priced and your service is a breath of fresh air fast and easy, im hoping to do business with you guys for all my future projects, very happy customer :-)
Regarding Adams visit, I found him to be very courteous in his manner and when I queried him on various aspects of our machine regarding the servicing / operation he was very knowledgeable indeed.
Michael was super, very thorough and the service report is excellent for recording everything.
I’m new to my role and the laser cutter is a new piece of equipment to me. Adam was very patient with the 100 questions I had with regards to the maintenance and Inner workings of the machine.
He was very polite, professional and knowledgeable in his role. He couldn’t of done more to help.
Belper School - John Bolton - DT Technician
It was good to meet Adam again and have a chat about the laser. He has done an excellent job of cleaning and servicing it.
Borden Grammar School - Henry Ryan - DT Technician
Michael did another great service on all the lasers, He worked around our classes so as to cause as little disruption as possible. He also changed some parts that were needed, and he had these with him so there was no disruption to our classes.
Uckfield College - Kat Pal - DT Technician
Michael Shrimpton was outstanding! He carried out an extremely thorough service! He made sure that no stone left unturned. He was extremely professional and helpful in terms of everyday machine maintenance such as cleaning. I can tell that he is highly skilled and he has an exceptional knowledge of the field.
I would be happy to work with him in the future and I would highly recommend him to everyone!
All in all, Hobarts has one of the most professional teams I have ever worked with.
Herriott-Watt University - Paulina Morawska - Technology Specialist
We are very happy with the service and trainings session provided by Michael. And we are definitely enjoying using the laser
Royal Russell School - Tim Cook - DT Technician
We were happy with Michael's service of our X660. He seemed very knowledgeable and took time to explain through with me any questions I had.
AC Consultants - John Hicks
I placed an order on the 15/07/20 and recieved it on the 16/07/20 and between the two days I recieved alot of updates as to the status of my order. The balsa wood was packed very well. As this is a very fragile piece of wood I was worried I would recieved it damaged but the way it was packed it would never had been damaged
I will definitely order from them again from you. I am one very happy customer .
Netherhall School - Rob Driscoll - Design and Technology Teacher
We wanted to say how pleased and impressed we have been with Adam's training today. He has delivered more than we expected, and even more impressed with this laser cutter, now we have been shown its capabilities. This by far surpasses anything any of us have worked with before.
The Royal School - William Moore - Head of Design & Technology
Just a little note to tell you that all went well with our laser cutter installation. Adam was excellent, both at the installation and training which took place afterwards.
Everything has worked out very well and I would have no hesitation recommending “Hobarts” as a supplier to other schools.
Thank you for all your work.
William (and the Technology staff from the Royal School, Armagh.)
University of Greenwich - Chatham Campus - Marc Van-de-peer - Engineering Operations Co-Ordinator
Michael provided an excellent service on both machines and has always worked well in a professional manner when visiting the University. He also provides advice about the machines and tips of what to look for when there is a small problem that can be resolved easily. Excellent Engineer, gives you great credit and reputation as a frontline member of staff to Hobarts.
Churchill Academy - Christine Jarecki - Design and Technology
We were more than happy with our service, Michael worked miracles and the laser has never worked so well. We would certainly recommend your company. Michael was amazing, he is an asset to your company. He would not leave until he had the laser working to its best possible outcome, even though he had a long journey home.
Sir William Perkins School - Hugh Walker - Design and Technology Technician
Having just followed the instructions you gave over the phone just now, the process was far easier, and everything is back in place as before.
Thanks again for your assistance today Michael. I deal with many engineers and technicians who service the various machines we have in our department, and it does hugely help and reassure when those such as yourself are willing to offer help with the ease and speed you have.
EBB Papers - Dan Trussler - Business Development
Just wanted to say a massive thank you for all your help with the acrylic blocks. I could have got them slightly cheaper elsewhere, but your customer service was exceptional, which made me go with your company, so again, a massive thank you to Carmen and Stephen.
Niketown London - Hits Patel
We contacted Hobarts to perform a full service on our laser machine as we needed it for an event in 4 days’ time.
Hobarts and their service team worked absolute wonders to get all parts and Michael to us before then, they
had the machine in full working order ready for the event. Thank you, team, for your super swift service and support.
King's Lynn Academy - Elysia Cuckow (Lissy) - Art & DT Technician
Adam was incredibly lovely, very polite, very hardworking, nothing was too much trouble for him. He left the space clean and tidy after working which was very much appreciated. Overall lovely, lovely guy and we were very pleased.
University of Dundee - Robert Jackson - Digital Making School Support Specialist
Adam was punctual, professional and friendly. Despite wear and tear the laser cutter is working great after 11 years, the attentive servicing by Hobarts staff has no doubt helped.
I thought that Michael was very polite, capable and helpful. He seemed to do a very thorough job and I was particularly impressed that he noticed that the hinges on the lid of our laser cutter had been bent, meaning that the lid didn't always remain fully closed without being weighted, and fixed this. I feel confident in his capabilities and would be happy for him to service our laser cutter again.
The Sixth Form College Farnborough - Lucy Marriott - Textiles & Fine Art Technician
I can confirm that Michael did an excellent job here at the college servicing our very old Laser cutter. He was able to advise of any issues and any tips of use throughout the service. He was competent and professional.
Audenshaw School - Mike Hallam - Design & Technology Technician
The service we received from Adam was top notch, faultless. He was on time, professional and kept us up to date whilst carrying out the service. He took the time to show us exactly what was wrong with the bearings that needed to be replaced and then shown us the difference with the new ones. Also the fact he had his DBS with him meaning one of us didn't have to shadow him all day was really convenient. Thank you.
Thank you for delivering the order so quickly and for all the help the team gave me when I tried to add to the order.
I would also like to say a big thank you for the FOC MDF. It was a lovely surprise which I will make great use of!
Dawlish School - Jason Parnell - Design Technology/Art Technician
Thanks for organising the installation of the laser today, we are very happy with the quality of the machine and the extraction unit. Thanks for all of your help and answering all of our questions.
I would like to say that Michael your Technician was excellent and very thorough and the installation and training he has given us was really good, he explained everything really well. The installation went very smoothly and he has answered all of our questions and left us with his card for any issues that we may have.
Level Bedded - Takara Dancy
We are a small start up company, just over 6 months old and being able to order from you has been a life saver. It's hard to find places that you can order smaller amounts of good quality wood from at a reasonable price.
Once again, thank you for all your help.
Broxbourne School - Alan Bass - DT Technician
Adam was very professional and completed the service without fuss and left the area clean and tidy before he left.
Lancing College - Ray Perry - Design Technology and Engineering
Following on from our laser service by your technician, Michael, this was the most thorough service we have ever had on our machine. Michael was very knowledgeable, super helpful and did a great job! Please pass on our thanks.
NCI Technologies - Andy Trish - Director
Hi, I made an order, no 28411 which arrived last night and was opened this evening. I did this as a test because you are on the other side of the country to me and I wanted to see the quality of the goods and your communication skills on the order. WOW, I am impressed. Thank you, the ply arrived very well packaged and is ideal for what I want to use it for. the delivery experience excellent and so was your communication on the order process. expect lots of future orders from me on all your laser materials. thank you
Robert Gordon University - David Drage - Design & Technology
Michael did an excellent job and it was a very handy to be able to pick his brains on a few things as well.
The Blandford School - Barry Maidment - Design & Technology Technician
Just a quick e-mail to say thank you for sorting out the service visit – Adam did a very good job and is a very pleasant guy.
Saint Benedict Catholic Voluntary Academy - Dave Lambert - Design & Technology Technician
Adam was great, thanks – He is really helpful and thorough. Laser cuts much cleaner now the air purge works and is considerably less smelly !! Well worth the service contract price considering how much the students rely on the laser cutter.
Kings Leadership Academy Hawthornes - Andy Fowler - Design & Technology
Can I also state that the service was brilliant this year and a special mention to your colleague Adam, who came out to see us. He was excellent and incredibly supportive and insightful. It was much appreciated!
Sir William Perkins School - Andy Sivyer - Eastates & Facilities Manager
I’ve just been over and had a chat with Jo and she, and her team, are very happy with the new Laser Cutter. I just wanted to add my thanks to you and the team that installed. It was a pleasure dealing with a professional group like yourselves, we have had some (shall we say) dubious engineers visit in the past. Dealing with Hobarts has been a pleasure made easy by your professional and honest attitude to what we were trying to achieve. The highly professional manner in which you and the team dealt with the purchase, install and training have left us with a very happy Design Technology team.
Coleg Cambria - Carol Moffat - Art Technician
Just wanted to drop you a quick line to say thanks for the super quick and efficient service you provide. As an art department within an FE College, we sometimes need to access these materials at short notice and Hobarts always do this for us.
Many thanks for the great work - we will hopefully be ordering again shortly for final project supplies etc.
Garden International in Kuala Lumpur (Malaysia) - Ken Hui - Art Department
Thank you for all your help, the service you provided with following up on the shipment, explaining the re-shipping procedure and taking the time to check that the cartridge was indeed the right one is exceptional. We really really appreciate it.
Cartridge changed and sorted - just as you said it was a breeze changing it!
Vodafone Foundation - Natasha Dalton - Communications and Fundraising Manager
Hobarts were a pleasure to work with and went above and beyond to supply Vodafone Foundation with bespoke, laser cut Christmas tree decorations, hand finished with a festive red and white string.
Hobart’s offered helpful advice and support throughout the production process and created a high quality, great value product.
The decorations will raise funds and awareness for Vodafone Foundation’s #ShineALight campaign, which is dedicated to supporting charitable programmes that use technology to improve girls’ access to education, informal learning and health services.
Winton Community Academy - Helen Pennicott - Director of Business Services
I just wanted to write to say a huge thankyou for the support and excellent service we have received from Hobarts.
From the original "Help Me" telephone call through to the Laser Machine being back up and running, I have found Hobarts to be professional and supportive - nothing has been too much trouble - in fact you have all gone above and beyond expectation.
When I phoned to say that our machine was very broken, you managed to get an amazing engineer (Adam Woodvine) to us within a couple of days - he carried out a very extensive service, adjusting parts where needed and fitting new ones. He went through the whole process with our caretaker, showing him how to retrofit the new parts we needed and explaining the machine set up etc. He also spoke with me on the matter of a few extra parts which were recommended and explained why each was needed.
I then telephoned you to get the parts explaining the speed needed to get this machine up and running before the beginning of the new school term. You took this on board and ensured that all parts would be received and fitting could take place to ensure our turnaround was met. Thankyou Jo-Anne - you have the right job title in Service and Support Co-ordinator - you have exceeded all our expectations and not once failed to either return a telephone call or email or deliver on time.
I cannot recommend your company highly enough
Please pass on our thanks to the team - you are all amazing
De Montfort University - Ray Yau - Technical Instructor
We have different brands of machines in our workshop serviced by 2-3 different companies and I must say Hobarts servicing on our Universal laser is fantastic! Michael just gets on with the job quietly in the corner making sure not to get in the way when we have students on that day. He always informs us if there are any issues, tips on how to run it smoothly and any parts he recommends we should replace.
Now ever since we had our laser machine serviced it seems we have a brand new machine! Looking forward to continuing our relationship with Hobarts
Oak Lodge School - Nigel Reeves - Design & Technology
Adam Woodvine visited on the 19th April to service our laser cutter, Adam spent a long time servicing the machine and now it works perfectly!
He found that the air supply to the laser cone was not connected which then caused the lens to become dirty very quickly. This is something I would not have thought of.
I am very pleased with the service Hobarts has provided and will recommend that the school keeps up with the service agreement.
Taverham High School - Casper Spouncer - DT & Art Technician
I know you don't ask for reviews or feedback from the services of the machines, but as Adam is new and I am so impressed with the work from him that I felt I should let you know.
I have to say it is easily the best service we have ever had on the machine since I have been at the school. The cleaning job alone is fantastic and we cant wait to show it off at the next open evening. But I am most impressed with the improved quietness and performance of the machine and the quality of the cut I have had over the last few days.
Adam was also very informative and updated me on advice to keep the machine in top condition, work he was doing and the power it was giving before and after jobs.
He is a great addition to the company.
Cardinal Newman School - Kelly Bignall - Head of Art and Design
We just wanted to email to say what a great job your staff did today.
They were prompt, professional and efficient.
I look forward to hearing from you in September to organise the next service.
Sheldon Academy, Chippenham, Wilts - Mike Chrystal - Senior DT Technician
Our new laser cutter was installed to our complete satisfaction for a very competitive price that included a service contract that was very comprehensive.
I would recommend Hobarts Laser Supplies Ltd as a thoroughly professional company and a pleasure with whom to do business”.
Whitgift School, Croydon - Andrew Seal – Head of Department
We look forward to continuing our relationship with Hobarts which is now in its 10th Year
Culford School, Suffolk - Ian Devlin - Head of Design & Technology
It is not every day that you get to buy and install a new laser cutter (VLS 3.5). The team at Hobarts were very helpful from first contact to installation taking the time to ensure we were buying the right piece of equipment for our needs. The process of delivery, installation and training happened very efficiently and smoothly. The machine runs quickly and quietly enabling us to work and teach right next to it whilst it is operating. Both staff and pupils are delighted with the new addition to our resources.”
Frome Community College, Somerset – Jill Hiron - Design Technology Technician
Some adjectives to describe Hobarts: Helpful, obliging, efficient, value for money, helpful, well organised, professional, friendly, helpful, approachable, reliable, trustworthy, helpful!
I can recommend Hobarts whole heartedly. We bought our first laser cutter 6 years ago and throughout that time the post sales service that Hobarts provides has been first class. They will always try to keep costs down so if we have a problem they will initially try to fix it over the phone, but if they do have to send out an engineer he will go through everything with us carefully and clearly so a repair often turns into a training course!
It is such a pleasure to find a company these days that provides such a high level of customer service. Oh, and did I mention that they are very helpful!
St. Catherine's, Isle of Wight - Suzanne Hudson - Director of Development
The team asked me to forward their grateful thanks for your training. They thought you were fab and indeed Kelly dragged me and the Principal down to the Tech room this morning to show me how everything works - he wanted to demonstrate how one could etch a Jaffa cake but I think that is because if he made a mistake he would have to eat it!
I think the laser cutter will be more than fully utilised by our children and young people participating in Technology. As you can imagine for young people with communication disabilities design and all things visual can be extremely effective.
Thank you again. If you ever find yourself down on the Island, please pop in and say hello.
Highcliffe School, Dorset - Simon Nicholls
We received delivery of our V-460 Laser a few months ago. Our experience with both the product and Hobarts service has been extremely positive. Hobarts supported us during the selection process of such a significant piece of equipment and listened to our expectations and needs making recommendations to satisfy our requirements. The installation process, carried out by one of Hobarts engineers, was thorough and left us able to use the product confidently.
Since installation the laser has proved reliable and rapid and evoked an 'awe and wonder' response from the students when watching it in action. Hobarts are also always happy to assist with individual requests based on material cutting issues etc and we are very happy that we selected the Hobarts Laser for Highcliffe School.
Plymouth High School for Girls, Plymouth - Barry Scaffold
Since we purchased the laser from Hobarts, it has enhanced our Design and Technology subject both with design and throughput. It has proved extremely flexible with a variety of materials from acrylic to wood and fabric, being used by the Textiles department for cutting fabric designs, Graphics for card nets and Materials for a wide variety of design work.
It is used from year 7 right through to year 13 and helps to produce quality design work extremely accurately.
The laser has proved to be an extremely flexible tool and is so popular that we run a lunch time LASER CLUB. This helps to increase the students understanding of technology and makes technology a fun subject.
Our laser has proved to be both robust and reliable, with excellent technical support and advice readily available from Hobarts.
Nottingham Trent University - Paul Roach
Hobarts has been great in helping us to find the equipment that suits us best. The demonstration day allowed us to get a hands-on feel for the laser system and what we could do with it, which was supported by the sales team running numerous samples for us to get the best results we could for our slightly less than standard requirements. The Hobarts team were really nice to work with, being eager to help and excited about what we wanted to do. This has carried though not only until the sale and delivery of the laser, but also the after-sales care.
Our system has been set-up in our new physics laboratories here at Nottingham Trent University in the Centre for Effective Learning in Science (CELS) building. One of the aims of this building is to promote a new image for science within the higher education and school communities. School children are brought into the University and are shown that science is exciting, relevant and more accessible than ever. We prize our new laser system from Hobarts to play a part in this, demonstrating that science is fun.
I look forward to working with Hobarts in the future. A fantastic team!
Whitgift School, Croydon - Robert Johnstone
Hobarts is a tremendously friendly company. They deliver on time, within budget and give many extras both as part of the 'agreed deal' but also because they are just nice people! The machine has been super efficient; easy to maintain; easy to use and just as important - safe to use. The addition of a rotary attachment has enabled one U6th student in particular opportunities to create an exciting water feature which incorporates a long helical screw form enabling bubbles to be 'chased' up a tall, clear tube. We have inculcated the laser into all areas of the Design Technology curriculum at Whitgift - for example, Y9 students have designed clock faces and personalised storage containers.
Certainly, in the relatively short time we have had the Hobarts laser we have found our project opportunities expanding to such an extent that we are in the process of restructuring our KS3+4 PoS to accommodate the type of quality end product now available.
We have just received our first yearly service and have been given a clean bill of health. Hopefully the first of many in the years to come!
Westlands School, Sittingbourne - Giles Thompson
If you are looking to buy a laser cutter of any size Hobarts is number one in my book.
When I was given the go ahead to purchase some new CNC equipment for my department I was overwhelmed by the choices. I didn't want to buy anything that was going to be out dated in a few months, I needed a machine that was going to last, easy to use and within a price range.
Hobarts sales staff were second to none, they were happy to discuss my needs and find me a machine that was suitable and would grow with the department. After sales and service has been fantastic and have been there when we need them to answer all our questions. The Laser was delivered in a very professional manner and the inset received was a full day of instruction.
A great company with very friendly good people – a pleasure to do business with.
St. Anselm's Catholic School, Canterbury - John Perkins
Selecting Hobarts was an excellent choice as they gave invaluable advice prior to the purchase, through the installation process and then with the subsequent initial training.
No other piece of equipment that I have acquired in over 39 years of teaching Design and Technology has had the same dramatic effect on our curriculum and the quality of our outcomes. Students are fascinated by the process and have raised the quality of their CAD work to meet the potential of the laser cutter.
It is incredibly reliable, accurate and robust and easily withstands constant daily use as it is so easy to teach from KS3 onwards. Older students can use it quite independently from staff involvement.
I am always confident that the friendly team at Hobarts is always ready to provide quick support whenever it is needed.
St. Augustine’s Technology College, Trowbridge - Kieran Walsh
The Universal Machine we bought from Hobarts has produced consistently excellent results on a wide range of materials.
The technical support has been second to none and the team at Hobarts has dealt with all enquiries and problems quickly and professionally. I would highly recommend Hobarts to any school considering buying a laser cutter.
Home Office Scientific Development Branch, St Albans - Mark Lynch
We've found the laser to be an extremely versatile piece of kit and as a result have used it in a range of applications we initially did not envisage. It complements our existing traditional machine-shop equipment and has even made us reconsider the manufacture of a number of parts in plastic, which have historically been made in metal.
We have been very pleased with the excellent level of service Hobarts has provided. They have been both prompt and informative. Likewise the training they supplied enabled our technicians to be productive immediately.
Bishop Perowne, Worcester - Dave Tortise, Technician
Since taking delivery of a Hobart’s VLS3.60 12 months ago, attainment at all levels in Design and Technology have increased dramatically.
Students have taken to the challenge that a laser cutter offers, and have exceeded expectations. From starting with simple two dimensional products like, drinks coasters and clocks, to three dimensional products which include bird boxes for blue tits, robins and nuthatch, storage units and children’s games.
We have strong Enterprise groups who have developed ideas and turned them into saleable items, running craft stalls at the prestigious Worcester Christmas Fair.
They have also sold their products at numerous Primary School Craft Fairs around the local area. From simple Christmas tree decorations to intricate tea-light holders and larger potpourri containers, the scope and potential is only limited by ones imagination.
Bishop Perowne designed and produced some Diwali items which included hanging decorations laser etched onto acrylic, as well as large tea-light holders. Since being used at home, they have been sent to India to be enjoyed by family members.
Items have been designed and produced as souvenirs to promote the colleges musical productions; student prizes; awards; room signage; mementos to commemorate the Queens Diamond Jubilee; for students who performed for the Queen at The Hive in Worcester; a local scout groups visit to a Jamboree – the list is extensive.
Our laser – affectionately known as ‘Lizzie’ took part in Mo-Vember helping to raise awareness of men’s health issues.
Bishop Perowne has also taken commissions to laser cut products for Gordonstoun School in Scotland – yes the very school Prince Charles attended. Gordonstoun had developed Celtic crosses produced by the old fashioned method of using the traditional Design and Technology tool, the router.
Taking almost a day to produce and clean one three part Celtic cross, we were able to cut that time down drastically to a matter of minutes. This has resulted in orders from Gordonstoun valued at close to £1000. Bishop’s has also been commissioned to produce smaller items for a further project currently under development.
A project run in resistant materials encourages students to design a simple table to be constructed out of three pieces of wood. Some students, seeing the intricate work that can be cut with the laser have designed a stencil to adorn the top of their table.
We are also developing some items for a local craft entrepreneur who we met a small craft fair.
The value of using a laser cutter is beneficial across the curriculum. Stencils have been designed and cut for art and textiles, and the potential to produce teaching aides for all subjects has proved that the investment was justified, and continues to benefit and enhance students work alongside outside commissions.
We can recommend Hobarts without reservation. Their care, professionalism and service are laudable.