Service & Support
Hobarts is the leading Universal distributor in the UK. We have been awarded the Top Distributor award in Europe coming second worldwide.
Here are some of the reasons why we are still Universal’s number 1 in the UK after 15 years of selling and supporting their machines.
Our emphasis has always been on providing excellent training and first class after-sales service. See the testimonials on our website. They give you an example of what you can expect.
We currently support over 600 systems in Industry, Education and Government nationwide.
We are the only UK distributor qualified to install and train customers on the Industrial Laser series (ILS). So far we have installed 6 systems in the UK. Other distributors will have to use ULS staff to install them with all the additional costs this entails.
Most companies offering Universal systems support carry minimal or no stock parts. We know this because we’ve often supplied customers with systems we haven’t sold with belts, bearings and lenses which should be in any respectable technician’s tool box.
At any one time, Hobarts will be carrying £20,000 worth of spare parts including CPUs and laser cartridges. If any of our customers experience a fault they know we will respond faster than anyone.
Our technicians are simply the best trained in the business. We have regular training sessions to keep them abreast of the latest machines and these courses will take place at either at Hobarts head office or at Universal’s facilities in Austria or the US.
Our technicians all undergo DBS checks. It’s not that, for one minute, we doubt the integrity of our staff but it has a practical benefit for our customers. It means that our technicians can carry out services in schools without being chaperoned by a member of staff, leaving them to get on with their job.
This is an example of the lengths we are prepared go to to make life a little easier for our customers.
We can provide technicians to visit and carry out tests to ensure you extraction systems is working. This is a legal requirement and needs to be carried out at least every 14 months.