We are so pleased to have had such a great testimonial from one of our regular customers.
If you feel that we maybe able to help you in the same way we have for TaylorMade,
please get in touch.
Hobarts have been excellent in every aspect of their service. Director Jon Saunter has installed 2 lasers to me now at two different Companies and has provided a professional and comprehensive service on both occasions. Access to install both lasers were not particularly straight forward, however Jon made fitting and setting up look easy. A full setup, calibrating the machine and a few tests meant the lasers were ready to use immediately. A training session was available after setup for several people wishing to use the laser cutter, and Jon was able to answer specific questions relating to the use of the machine.
On the very rare occasion of a recent fault to my laser, meant I was in need of a technician to visit onsite and to replace a part of the machine. Having the Silver Service plan meant that technician Michael Shrimpton was able to come at short notice to look at the fault. Not only did he provide an extensive diagnostic of the problematic part, he also checked that the mirrors, lenses and the axis movement were working correctly. On his return to fit the new part (a few days later) he checked the alignment, re-calibrated and ran some test cuts to make sure everything was working properly.
I would also like to highlight the great service provided over the phone by Jo-Anne Coates who has been instrumental in the service and support offered to me regarding my laser and service plan. She was knowledgeable about the laser, put my mind at ease by fully explaining my options and costs in detail and was helpful in explaining the process and service Hobarts provide.
I can’t recommend Hobarts highly enough.
Director & Model maker
TaylorMade Model Makers